Delivery Policy
At Yasvi Flowers, we are committed to delivering your orders promptly and with the utmost care.
Please review our delivery policy to ensure a smooth and enjoyable shopping experience.
Delivery Hours
– Our delivery services operate from 9:00 AM to 9:00 PM, ensuring that your gifts and flowers reach their destination at the perfect time.
Delivery Options
1. Standard Delivery: Orders are typically delivered within 2 to 3 hours after confirmation.
2. Fixed-Time Delivery:
Choose a specific time slot for delivery.
This option is perfect for surprising someone on their special day or during a celebration.
3. Early Morning Delivery:
Start someone’s day on a positive note with our early morning delivery service, available from 7:00 AM to 9:00 AM.
4. Midnight Delivery:
For a truly unforgettable experience, opt for our midnight delivery service, available from 10:00 PM to 11:30 PM.
Delivery Locations:
– We provide delivery services to all locations across India.
No matter where your loved ones are, we ensure your thoughtful gifts reach them in perfect condition.
Delivery Charges:
– Delivery charges vary based on the location, time slot, and product type. Please refer to the checkout page for the exact delivery charges applicable to your order.
Order Tracking:
– Once your order is confirmed, you will receive a tracking number via email or SMS.
You can use this tracking number to monitor the status of your delivery.
Important Information:
– Please provide accurate and complete delivery information to avoid any delays.
This includes the recipient’s full name, address, and contact number.
– We strive to deliver within the specified time frames; however,
unforeseen circumstances such as traffic or weather conditions may cause delays.
In such cases, our customer support team will keep you informed.
Customer Support
– For any delivery-related queries or concerns,
please contact our customer support team at [Customer Support [email protected]]
or call us at [Customer Support Number- +91-9719010555]. We are here to assist you 365×24/7.
We thank you for choosing Yasvi Flowers and look forward to serving you.
OUR RETUNRS POLICY
Return Policy for Yasvi Flowers
At Yasvi Flowers, we strive to provide you with the best quality products and services.
If you are not entirely satisfied with your purchase, we are here to help.
Our return policy is designed to ensure a smooth and hassle-free experience for our customers.
1. Return Eligibility
Perishable Items: Flowers, cakes, sweets, chocolates, and other perishable items are eligible for return
only if they are damaged, defective, or not as described.
The request for return must be made within 24 hours of delivery.
Non-Perishable Items: Teddy bears, dry fruits, and other non-perishable items can be returned
within 7 days of delivery if they are damaged, defective, or not as described.
Custom Orders: Custom or personalized items are non-refundable unless they arrive damaged or defective.
2. Return Process
Step 1: Contact our customer service team within the stipulated time frame at [Customer Service Email [email protected]]
or call us at [Customer Service Phone Number-+91-9719010555].
Please provide your order number, reason for return, and any supporting photos of the damaged or defective product.
Step 2: Our team will review your request and, if approved,
will provide you with instructions on how to proceed with the return.
Step 3: Pack the item securely in its original packaging along with all accessories,
and ship it to our head office at:
- Yasvi Flowers Returns Department
- [Head Office Address
- Shop No.1,Hathi Gate,Court Road]
- Saharanpur, U.P., India
- [PIN Code-247001]
3. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Exchanges
We only replace items if they are defective or damaged
If you need to exchange it for the same item, please follow the return process and indicate that you would like an exchange.
5. Late or Missing Refunds
If you haven’t received a refund yet,
first check your bank account again.
Then contact your credit card company,
as it may take some time before your refund is officially posted.
Next, contact your bank.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund,
please contact us at [Customer Service Email- [email protected]]
or [Customer Service Phone Number+91-9719010555].
6. Contact Us
For any questions or concerns regarding our return policy, please contact our customer service team at:
Email: [Customer Service Email – [email protected] ]
Phone: [+91-9719010555]
Address:
[Yasvi Flowers Returns Department
Shop No.1,Hathi Gate,Court Road]
Saharanpur, U.P., India, [247001]
Thank you for shopping with Yasvi Flowers.
We appreciate your business and look forward to serving you again.